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Conversion psychology

The parts of your site that sell without anyone noticing

The parts of your site that sell without anyone noticing

The parts of your site that sell without anyone noticing

Buyers act on cues they never consciously register: what they see first, what is pre-selected, where proof sits. Most sites leave those cues to chance. Here is how to design them on purpose.

Buyers act on cues they never consciously register: what they see first, what is pre-selected, where proof sits. Most sites leave those cues to chance. Here is how to design them on purpose.

Written by

Ben Laurence · Founder

Updated

Read time

7

min

Written by

Ben Laurence · Founder

Updated

Read time

7

min

A gardener holding Beuta modular garden edging

TL;DR

TL;DR

Subconscious selling cues are the details buyers act on without noticing: what they see first, what is pre-selected, how close proof sits to the button, and how the price is framed. Every one of them can be designed on purpose, and checked on your own site in ten minutes.

Subconscious selling cues are the details buyers act on without noticing: what they see first, what is pre-selected, how close proof sits to the button, and how the price is framed. Every one of them can be designed on purpose, and checked on your own site in ten minutes.

What is a selling cue?

A selling cue is anything on the page that nudges a decision without being read as an argument. The order you put things in. Which option is already ticked. Whether the review sits next to the button or three screens below it. Buyers don’t register these as persuasion, which is exactly why they work.

Most sites leave every one of them to chance. The template decided the order, the developer picked the default, and the reviews went wherever the plugin put them. Nobody chose. That’s the gap: not that the cues are wrong, but that nobody designed them.

Five cues we design on purpose

1. What they see first

The first screen sets the frame for everything below it. If it leads with your brand story, buyers read the page as a brochure. If it leads with the product and the price, they read it as a decision.

2. What’s already selected

Defaults are decisions you make on the buyer’s behalf. The size, the bundle, the delivery option. A sensible default removes a question. A careless one adds doubt at the worst moment.

3. How close proof sits to the button

Doubt peaks right before the click. Reviews, guarantees and delivery promises earn the most when they sit next to the button, not in a tab or a footer.

4. How the price is framed

The same number reads differently depending on what’s around it. Per use, per month, against the alternative. Framing doesn’t change the price. It changes what the buyer compares it to.

5. What gets left out

Every extra link, banner and option competes with the one thing you want people to do. Removing things is often the cheapest improvement on the page.

Notice that nothing in the improved version of a page is usually new. Same reviews, same button, same price. It’s the same page with the proof put where the doubt is. That’s the whole trick with cues: you rarely add anything. You move it.

Want these found on your site?The Conversion Diagnostic finds every cue you're missing — from $1,000, credited against your build.
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Try it on your site

You don’t need analytics for this. Open your best-selling page on your phone and go through the five cues above honestly. Most sites get two.

Every page is already persuading. The only question is whether you designed it to.

What to do next

Start with proof proximity. It’s the cheapest fix on the list, it needs no new content, and it’s the one we’ve seen move numbers most often on product pages.

  • Run the five checks above on your best-selling page.

  • Fix the cheapest one first, usually proof proximity.

  • Measure before and after, even roughly.

Ben Laurence

20 years designing for conversion. 400+ projects for Dior, Jacobs, Beuta and agency partners in the US and UK. Writes about what actually moved the number.

Work with Edge Gen

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